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Home Assessment

How long does a home assessment take?

A typical assessment for a 2-4 bedroom home can take from 2-3 hours to complete, depending on the size and complexity of your home.

What happens during a home assessment?

A home assessment involves an accredited contractor spending 1-3 hours assessing your home and talking with you about your priorities for the home.

They’ll then carry out the assessment known as the Reduced Standard Assessment Procedure (RdSAP). This looks at how much energy your house is using to reach a specific level of heat. The assessor will also carry out a ventilation report, to see how your house handles damp and the like The information they compile will go on to form your Furbnow plan and details the jobs you need to be carried out, their cost, and the timeframes for putting them in place.

Do I need to be in for a home assessment?

You do indeed. If you can allow for between 1-3 hours, some of which the assessor will need to chat to you for that’d be ideal. The assessor will also need to access as much of the property as possible, for example the loft space and the cellar (if present). The Assessor is on a data gathering mission. They are not (usually) the Retrofit Coordinator assigned to you, who will be able to answer all your technical questions.

Why is a whole house approach best?

A whole house retrofit it important because:

- It often works out cheaper. For example if the scaffolding is in place for solar panels you can leave it there for the external wall insulation meaning you only pay the once for two jobs worth of scaffolding.

- It’s better for the environment. Making retrofit changes to your house can often result in emissions from the work itself as well as the release of carbon from the building materials. But by having workers only travelling one time to your house and combining certain jobs you can be sure to see a reduction in this.

- It’s less disruptive. Importantly it means you only have to have the installers in just the once, so you can have a month’s worth of work for a lifetime of lower bills and emissions. Rather than having them in and out of the house multiple times over the years.

Home Energy Plan

What’s in a Home Energy Plan?

You’ll get:

- An overview of where your home is now in terms of bill costs and energy efficiency, and where it would be if the plan is undertaken.

- The problem areas observed by the Retrofit Assessor

- A breakdown of each recommended job, the associated cost and the time it will take, it lays out each job as a step to follow.

We can then take on the work for you, or you can look for your own contractors. Or you can just hold onto it if you like.

Why should I get a Home Energy Plan?

The hardest part of making your home more energy efficient is knowing where to begin. Our plan gives you all the information you need to improve your home’s warmth, and reduce its emissions and running costs, like energy bills. Our plan shows you the current state of your home’s energy efficiency, it tells you what improvements could be made (broken down by cost, time and disruption), and lays out step by step guidance to carry out those jobs. It’ll show you how much your bills will be after the work is carried out, the new value of your house and its new energy rating. The Home Energy Plan makes starting your retrofit journey simple.

How can I trust the Home Energy Plan is accurate?

The plan will be put together by our trustmark accredited assessors who are expertly trained and follow government regulations to the highest standard. In the making of the plan we use BRE accredited software (so the industry standard) and regularly perform internal quality assurance to ensure that all plans are fully accurate to the home’s they’re for.

Retrofit Work

What work do you carry out?

We help homeowners with the following upgrades and many more:

- Double and triple glazing - Heat pump installation - Cavity wall insulation - External wall insulation - Internal wall insulation - Loft insulation - Solar PV - Underfloor heating

We also offer monitoring and aftercare to ensure your new energy efficiency measures are working to the best of their ability

What if I’m carrying out work with other contractors already?

This is actually ideal. We recommend you always get jobs done together which means the scaffolding is already up for some jobs, it’s more environmentally friendly and you only have to have people working in and around your home just the once. We can liaise with any other builders or architects you might be working with to ensure our work is carried to compliment theirs. Just let us know and we can adapt to suit your needs.

What if I want to find my own contractors to complete the Home Energy Plan?

That’s absolutely fine, we want to give you as much flexibility as you want. We can let you source your own, we can also offer advice on who to pick if you want it, and we can provide all the contractors for the jobs. It’s up to you.

How do you ensure your contractors are reliable?

All our contractors are supervised by a Retrofit Coordinator who’s responsible for quality assurance in all the work that we carry out. We also ensure that we vet all contractors and provide the onboarding and training needed to deliver high quality upgrades to your home in the smoothest possible way.

Do you do new build properties?

Yes! We do buildings of all shapes and sizes. The UK has the most varied housing stock in the world so it’s important we can adapt to all its different properties. However, we mostly work with older properties that tend to be less efficient.

Can you do older properties?

We sure can. We do buildings of all shapes and sizes. The UK has the most varied housing stock in the world so it’s important we can adapt to all its different properties.


How do you show a return on investment?

We’ll always talk to you upfront about the savings your upgrades will make to your energy bills and the payback time it takes for those upgrades. We also show the value your property will have before and after the work so you can see how much it increases before the work gets carried out. We can also provide monitoring after the work has been carried out if you would like to ensure the upgrades live up to expectations.

What if things go wrong?

Our retrofitters are all responsible for quality assurance and we vet and onboard all our contractors following a proper procedure so that everything goes to plan. In the unlikely situation that something does go wrong all installers will have professional liability and public indemnity insurance. All individual measures will have collateral warranties associated with them which will warrant their performance. Furbnow will work on your behalf to aim to rectify any issues with the installer.

What grant funding might I be eligible for?

There are a number of grants and schemes available directly to members of the public (as well as to organisations who then distribute money towards projects). There are grants towards upgrading your boiler to a heat pump (Boiler Upgrade Scheme), there’s also the Home Upgrade Scheme (HUG) if you earn less than £20,000 per year, and the Great British Insulation Scheme, if your home is an EPC D to G, and in Council Tax bands A-D in England or A-E in Scotland or Wales.

You can read our blog post on different funding options here.