Frequently Asked Questions
Clear answers about our services, process, and support.
General
Who is Furbnow for?
What exactly does Furbnow do?
What makes Furbnow different from other companies?
Are there any competitors in the market offering similar services to Furbnow?
When should I start with Furbnow?
Do you work with all types of homes?
Which areas do you cover?
What kinds of energy efficiency upgrades do you handle?
How long does the whole process typically take?
How much does a typical project cost from start to finish?
What if the project goes over budget or schedule?
Why not just get a free quote from an installer?
What if I just want advice but will manage the project myself?
I'm not sure I can afford this right now...
What if I'm not happy with the survey?
Home Assessment
How long does a home assessment take?
What are the standard tests that Retrofit Assessors carry out on Assessment Day?
What happens during a home assessment?
Why are technical surveys (e.g. borescope inspections, air tests) not a standard part of the Furbnow Home Assessment? Can I request to carry out additional investigations on the assessment day?
Do I need to be in for a home assessment?
Why is a whole house approach best?
Home Energy Plan
What’s in a Home Energy Plan?
Why should I get a Home Energy Plan?
How can I trust the Home Energy Plan is accurate?
Why do we need a copy of your latest energy bill? What if I’ve just moved into the property and don’t have my latest energy bill to hand?
Retrofit Work
So, what is retrofit?
Can you recommend contractors and installers?
Do you provide retrofit services for individual measures in the Home Energy Plan?
What project services do you offer? What’s the difference between Stage 2 (Design & Tender) and Stage 3 (Construction & Handover)?
What are the payment schedules for Stage 2 (Design & Tender) and Stage 3 (Construction & Handover)?
What if the work ends up taking longer than expected? Will my quote change as a result?
What work do you carry out?
What if I’m carrying out work with other contractors already?
What if I want to find my own contractors to complete the Home Energy Plan?
How do you ensure your contractors are reliable?
Are all your Retrofit Assessors (RAs) / Retrofit Coordinators (RCs) Trustmark accredited?
Do you do new build properties?
Can you do older properties?
Why should we hire Furbnow to carry out retrofit projects instead of hiring our own installers to do the work suggested in the Home Energy Plan?
How do I decide which measures are a priority? Can Furbnow help me stage the retrofit work to fit my budget?
What if I want to adopt some but not all measures?
What if I want to change my phases?
Are there multiple installers carrying out the works?
Will the same Retrofit Coordinator who oversaw Stage 1 (Assessment and Plan) also manage the project (Stage 2 and 3)?
Is the Retrofit Coordinator a project manager?
Aftercare
How do you show a return on investment?
What if things go wrong?
What grant funding might I be eligible for?
Architects
How does Furbnow integrate with my architect's plans?
What is the process for reviewing and approving drawings?
How are contractors and subcontractors chosen?
What role does Furbnow play during the construction phase?
What are the benefits of having Furbnow work with my architect?
Can Furbnow handle both retrofitting and renovation simultaneously?
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